Uptime & Reliability

Our Reliability Commitment

Stageholder is built for reliability. Your asset management system needs to be available when you need it — whether you're in the office, in the field, or conducting an audit.

Uptime Guarantee

Service Level Agreement (SLA)

What Counts as Downtime

• Inability to access the web application
• Inability to authenticate
• Core features non-functional
• API unavailable

What Doesn't Count

• Scheduled maintenance (with advance notice)
• Issues caused by customer's internet connection
• Third-party integration outages
• Features in beta/preview

Infrastructure

Cloud Architecture

Stageholder runs on enterprise-grade cloud infrastructure:

Redundancy:

• Multiple availability zones
• Automatic failover
• Load balancing
• No single points of failure

Scalability:

• Auto-scaling based on demand
• Handle traffic spikes
• No performance degradation during peak use

Geographic Distribution:

• Multiple data center regions
• Data residency options (Enterprise)
• Global CDN for fast access

Database Reliability

• Replicated databases
• Automatic failover
• Point-in-time recovery
• Daily backups

Monitoring

24/7 System Monitoring

We monitor everything:

• Application health
• Server performance
• Database responsiveness
• API latency
• Error rates

Automated Alerts

Our team is notified immediately of:

• Performance degradation
• Error rate increases
• Capacity issues
• Security anomalies

Incident Response

When issues occur:

1. Automated detection (within seconds)
2. Team alerted (within minutes)
3. Investigation begins immediately
4. Communication to affected customers
5. Resolution and post-mortem

Maintenance

Scheduled Maintenance

We minimize disruption:

• Maintenance during low-traffic hours
• Advance notice (24-72 hours)
• Most updates with zero downtime
• Maintenance windows communicated in advance

Zero-Downtime Deployments

Most updates are deployed without any downtime:

• Rolling deployments
• Blue-green deployment strategy
• Instant rollback capability

Emergency Maintenance

In rare cases of critical security patches:

• Immediate deployment
• Communication as soon as possible
• Minimal impact duration

Status Page

Real-Time Status

Check current system status anytime:

status.stageholder.com

Information Provided:

• Current operational status
• Historical uptime
• Active incidents
• Scheduled maintenance
• Component-level status

Subscribe to Updates

Get notified of issues:

• Email notifications
• SMS alerts
• RSS feed
• Webhook integration (Enterprise)

Disaster Recovery

Backup Strategy

Frequency:

• Continuous replication
• Daily full backups
• Point-in-time recovery capability

Storage:

• Encrypted backups
• Multiple geographic locations
• Separate from production systems

Retention:

• Daily backups: 30 days
• Monthly backups: 12 months
• Annual backups: 7 years (Enterprise option)

Recovery Objectives

Translation:

• We aim to restore service within 4 hours of a disaster
• You'd lose at most 24 hours of data (typically much less)

Disaster Recovery Testing

• Regular DR drills
• Annual full recovery tests
• Documented procedures
• Continuous improvement

Performance

Response Times

We monitor and optimize for fast performance:

Scalability

The system is designed to handle:

• Millions of assets
• Thousands of concurrent users
• Large file attachments
• Complex reports

Performance remains consistent regardless of data size.

Mobile App Reliability

Offline Mode

The mobile app works even without connectivity:

• View cached data
• Create and update records
• Scan barcodes
• Queue changes for sync

Sync Reliability

When connectivity returns:

• Automatic synchronization
• Conflict resolution
• No data loss
• Background sync

Historical Performance

Track Record

We're proud of our reliability history:

• [XX.XX%] average uptime over the past 12 months
• [X] incidents in the past year
• Average incident resolution time: [XX] minutes

View our historical uptime at status.stageholder.com

SLA Credits (Business & Enterprise)

If we fail to meet our SLA:

Credit Calculation

Requesting Credits

1. Email support within 30 days of incident
2. Include affected dates/times
3. Credits applied to next invoice

Exclusions

Credits don't apply to:

• Scheduled maintenance
• Customer-caused issues
• Force majeure events
• Beta features

Questions?

Current Status

Visit: status.stageholder.com

Report an Issue

• Chat: Click the chat button
• Email: support@stageholder.com
• Phone: Business and Enterprise customers

SLA Questions

Email: legal@stageholder.com

We're committed to being the reliable foundation for your asset management.

Updated on: 24/12/2025