Trust & Transparency

Our Philosophy

Trust is earned, not claimed. We believe in being transparent about how we operate, how we handle your data, and how we make decisions that affect you.

Company Background

Who We Are

Stageholder was founded to solve a real problem: organizations struggling to track and manage their physical assets effectively. We're a team of engineers, product designers, and customer success professionals passionate about building great software.

Our Mission

Make asset management simple and accessible for organizations of all sizes, while providing enterprise-grade security and reliability.

Funding & Independence

• Privately held company
• Customer-focused (not exit-focused)
• Sustainable business model
• Long-term thinking

How We Operate

Customer-First Decisions

When making product decisions, we ask:

1. Does this help our customers succeed?
2. Does it maintain security and privacy?
3. Is it sustainable for the long term?

No Hidden Agendas

• We don't sell your data
• We don't have advertising
• Our business model is simple: provide great software, earn your subscription
• Your success = our success

Open Communication

• Regular product updates
• Transparent pricing
• Clear policies
• Honest about limitations

Data Practices

Your Data Rights

Ownership:

• Your data belongs to you
• We're custodians, not owners
• Export anytime, no fees
• Delete on request

Portability:

• Standard export formats (CSV, Excel, PDF)
• API access for programmatic export
• No vendor lock-in
• Take your data when you leave

Control:

• You decide who accesses your data
• You control retention settings
• You can delete any record
• You manage team permissions

What We Don't Do

• ❌ Sell data to third parties
• ❌ Use data for advertising
• ❌ Train AI on your business data without consent
• ❌ Share with partners without your permission
• ❌ Keep data after you delete it

Transparency in Practice

Pricing Transparency

• All pricing available on website
• No hidden fees
• Clear plan comparisons
• Honest about what each plan includes

Product Transparency

• Public roadmap (coming soon)
• Changelog of updates
• Beta features clearly marked
• Honest about feature limitations

Incident Transparency

When things go wrong:

• Prompt communication
• Honest explanation
• Clear timeline
• Post-incident review
• Preventive measures shared

Policy Transparency

All policies publicly available:

• Terms of Service
• Privacy Policy
• Security practices
• Cookie Policy
• Acceptable Use Policy

Security Transparency

What We Share

• Security practices overview
• Compliance certifications
• Incident history
• Audit reports (under NDA)

Security Contact

Report security issues:

• security@stageholder.com
• We investigate all reports
• Responsible disclosure welcome
• Bug bounty program (coming soon)

Third-Party Validation

• Annual SOC 2 audits
• Regular penetration testing
• Vulnerability assessments
• Independent security reviews

Financial Stability

Sustainable Business

• Revenue-funded operations
• Profitable growth focus
• Long-term customer relationships
• No "growth at all costs" mentality

What This Means for You

• We'll be here for the long term
• No pressure to sell data
• Focus on customer value
• Stable, reliable service

Customer Relationships

Our Commitments

• Respond to support requests promptly
• Be honest about timelines
• Admit when we make mistakes
• Fix issues, not blame

How We Handle Mistakes

1. Acknowledge the issue
2. Explain what happened
3. Fix it quickly
4. Prevent recurrence
5. Communicate throughout

Feedback Welcome

We want to hear from you:

• Feature requests
• Bug reports
• General feedback
• Complaints

All feedback reaches our product team.

Independent Resources

Customer Reviews

See what real customers say:

• G2 reviews
• Capterra reviews
• GetApp reviews
• Case studies on our website

Third-Party Analysis

• Industry analyst reports (when available)
• Comparison sites
• Professional reviews

Our Guarantees

Money-Back Guarantee

• 30-day money-back on annual plans
• No questions asked
• Full refund processed promptly

Data Guarantee

• Your data is always exportable
• No export fees
• Standard formats
• 30-day retention after cancellation

Service Guarantee

• Uptime SLA (99.9% for Business/Enterprise)
• Service credits if we miss SLA
• Commitment to continuous improvement

Questions & Concerns

General Questions

• Chat with us on the website
• Email: hello@stageholder.com

Privacy Concerns

• Email: privacy@stageholder.com
• DPO available for Enterprise

Security Issues

• Email: security@stageholder.com
• Urgent: Contact support for escalation

Legal/Compliance

• Email: legal@stageholder.com

Executive Escalation

If you feel an issue isn't being addressed:

• Email: executives@stageholder.com
• We take every escalation seriously

Building Trust Together

Trust is a two-way relationship. We commit to:

✅ Being honest and transparent

✅ Protecting your data

✅ Providing reliable service

✅ Supporting your success

✅ Listening to feedback

✅ Improving continuously

And we ask you to:

• Share feedback openly
• Report issues promptly
• Ask questions when unclear
• Tell us how we can improve

Together, we can build a relationship that works for everyone.

Updated on: 24/12/2025